TY  - GEN
AU  - Development Academy of the Philippines.
AU  - Philippine Quality Award Program.
ED  - Development Academy of the Philippines
TI  - Philippine quality award : : government criteria for performance excellence 2012-2016 
PY  - 2016///?]
CY  - Makati City, Philippines
PB  - Department of Trade and Industry
KW  - Total quality management
KW  - Awards
KW  - Philippines
KW  - Performance awards
KW  - Performance standards
KW  - Quality Control
N1  - Introduction -- 2014-2016 criteria: core values, concepts, and framework -- Key characteristics of the criteria -- 2014-2016 criteria for performance excellence-item listing -- 2014-2016 criteria for performance excellence -- Preface: organizational profile -- Leadership -- Strategic planning -- Customer and citizen-focus -- Measurement, analysis, and knowledge management -- Human resource focus -- Operations focus -- Results -- Glossary of key terms -- Scoring system -- Scoring guidelines -- 2014-2016 criteria response guidelines -- Summary of eligibility categories and restrictions -- Fees for the 2014-2016 award cycle -- Summary of application requirements -- Acknowledgement -- Eligibility determination form -- Application form
ER  -