Organizational assessment and improvement in the public sector workbook /
Kathleen M. Immordino.
- Boca Raton, FL: CRC Press, 2014.
- xv, 192 pages: illustrations; 25 cm.
- American Society for Public Administration book series on public administration and public policy .
Includes bibliographical references, glossary and index.
Understanding organizational assessment -- Organizational assessment and the public sector -- Determining readiness for assessment -- Consider the source -- Determining readiness for assessment -- Leadership support -- Timing and agency priorities -- The internal view: workforce climate -- The external view: constituent relations -- Evaluating organizational readiness -- Planning the assessment -- Define the scope of the assessment -- Choosing an assessment model -- Choosing an implementation method -- Communicate plans for the assessment -- Engaging employees in the assessment process -- Engaging employees -- Conducting the assessment -- Stage 1: Understanding the current state of the organization -- Stage 2: Visioning and gap analysis -- PSAI organizational profile worksheet -- Public sector assessment and improvement worksheets -- Conducting a PSAI assessment workshop -- Managing a PSAI assessment using a project team -- Managing a PSAI assessment using an organization-wide team -- Linking assessment and improvement -- Stage 3: Improvement planning and prioritization -- Stage 4: Outcomes and feedback -- Sustaining organizational assessment: lessons learned
Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results. This workbook addresses how to: * Determine whether an organizational assessment would benefit a particular organization * Evaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resources * Select an assessment tool and method * Influence decision makers and identify organizational champions * Communicate effectively to internal and external constituents * Engage employees in the process The book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners "do more with less" and promote a culture of assessment. - From the Book
9781466579941
Institutional Fund
Organizational effectiveness--Evaluation.--United States Administrative agencies--Management--Evaluation.--United States