Goodman, Joanna <br/><br/>
Measuring the value of knowledge management / 
Joanna Goodman. 
 - London:  Ark Group,  2006. 
 - vii, 122 pages:  illustrations;  27 cm. 
<br/><br/> Includes index. 
<br/><br/>Chapter 1: The ROI of KM: determining the relevant metrics -- Chapter 2: The Business case for measurement -- Chapter 3: Measurement methodologies -- Chapter 5: The Superknowledge Declaration -- Chapter 6: The value of knowledge doesn t exist -- Chapter 7: E-learning and know-how within BAE systems -- Chapter 8: A value judgement: Demonstrating the worth of knowledge management - Berwin Leighton Paisner -- Chapter 9: Collaboration and beyond - Caterpillar -- Chapter 10: Measuring and demonstrating the value of KM - Fluor Corporation -- Chapter 11: Applying KM to improve quality - Ford -- Chapter 12: Halliburton: A sustained commitment to collaboration -- Chapter 13: Answering the question - Lucent Technologies -- Chapter 14: A competency-based framework for knowledge and learning - Overseas Development Institute -- Chapter 15: A debate on monitoring and evaluating KM activities - KM4Dev -- Chapter 16: Ricardo: Driven by knowledge -- Chapter 17: Identifying Ricardo s knowledge assets -- Chapter 18: KM Sorecards at Unisys -- Index 
<br/><br/><label>ISBN: </label>9780955266683 
<br/><br/><label>Source: </label> Institutional Fund 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management--Evaluation.