TY  - GEN
ED  - Development Academy of the Philippines
TI  - Philippine quality award : : public sector criteria for performance excellence and application guidelines 
PY  - 2004///
CY  - Pasig City, Philippines
PB  - Development Academy of the Philippines
KW  - Civil service
KW  - Awards
KW  - Philippines
KW  - Administrative agencies
KW  - Productivity and Development Center (PDC)
KW  - Officials and employees
N1  - Introduction -- 2004 public sector criteria: core values, concepts, and framework -- Key characteristics of the public sector criteria -- 2004 public sector criteria for performance excellence - item listing -- 2004 public sector criteria for performance excellence -- Preface: organizational profile -- Leadership -- Strategic planning -- Customer and public focus -- Measurement, analysis, and knowledge management -- Human resource focus -- Process management -- Organizational performance results -- Glossary of key terms -- 2004 public sector criteria: category and item descriptions -- Scoring system -- Scoring guidelines -- 2004 criteria response guidelines -- Summary of eligibility categories and restrictions -- Fees for the 2004 award cycle -- Summary of application requirements -- Eligibility determination form and application form
ER  -