Ramasamy, Subburaj <br/><br/>
Total quality management / 
Subburaj Ramasamy. 
 - International edition 2012 
 - New Delhi:  McGraw-Hill Education (Asia),  2005. 
 - xvii, various pages:  illustrations;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>Section I: TQM Perspective -- TQM Evolution -- Quality Costs -- Leadership -- TQM Implementation -- Section II: TQM Principles and Strategies -- Customer Satisfaction -- Employee Involvement -- Process Approach -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Section III: Statistical Process Control -- The Seven Quality Control Tools and Introduction to Statistics -- Control Charts for Improving Process Capability -- Six Sigma -- Seven New Management Tools -- Section IV: TQM Tools -- Business Process Benchmarking (BPB) -- Quality Function Deployment (QFD) -- Taguchis Robust Design -- Total Productive Maintenance -- Failure Mode and Effects Analysis (FMEA) -- Section V: Quality Systems -- Quality System - ISO 9000 Standards -- Environmental Management System (EMS) - 14001 -- Quality Awards -- Index 
<br/><br/><label>ISBN: </label>9780071268127 
<br/><br/><label>Source: </label> Replacement 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.