Practical knowledge management guide for SME owners and managers /
Naoki Ogiwara, Ron Young, Serafin Talisayon and Boondee Bunyagidj.
- Tokyo, Japan : Asian Productivity Organization, 2010.
- vii, 86 pages : illustrations ; 30 cm.
Chapter 1: Introduction -- Small and medium enterprises rely on... -- Moonbake story -- How to utilize this book -- Chapter 2: To satisfy existing customer and attract more customers -- Ishima Manufacturing: customer collaboration for new business creation -- Kitchen Equipment Distributors Inc: eliciting and reusing knowledge from high-performing sales representatives -- Chapter 3: To improve productivity and quality of products, services, processes -- Evergreen fresh foods: knowledge sharing for dramatic quality improvement and cost reduction -- Sawasdee Restaurant: leveraging customer knowledge to improve service quality and provide value-added services -- Chapter 4: To develop new products and services (accelerate innovation) -- Guild of plating: small manufacturers' consortium to create new businesses -- Cool installations: knowledge creation and innovation through collaborative work -- Chapter 5: To develop skills/motivation/teamwork among employees -- Productive training and education consultants: simple competency system to accelerate learning among employees -- Lessons learned in motivating workers: both knowledge and willingness must be present -- Chapter 6: Takeaway learning -- Key messages 1-4 -- For KM implementation in your small company -- The next step