Six Sigma for quality and productivity promotion /
Sung H. Park.
- Tokyo, Japan : Asian Productivity Organization, 2003.
- vi, 207 pages : illustrations ; 22 cm.
Includes index.
Six sigma overview -- What is six sigma? -- Why is six sigma fascinating? -- Key concepts of management -- Measurement of process performance -- Relationship between quality and productivity -- Six sigma framework -- Five elements of the six sigma framework -- Top-level management commitment and stakeholder involvement -- Training scheme and measurement system -- DMAIC process -- Project team activities -- Design for six sigma -- Transactional/service six sigma -- Six sigma experiences and leadership -- Motorola: the cradle of six sigma -- General electric: the missionary of six sigma -- Asea Brown Boveri: first European company to success with six sigma -- Samsung SDI: a leader of six sigma in Korea -- Digital appliance company of LG Electronics: success story with six sigma -- Basic QC and six sigma tools -- The 7 QC tools -- Process flowchart and process mapping -- Quality function deployment (QFD) -- Hypothesis testing -- Correlation and regression -- Design of experiments (DOE) -- Failure modes and effects analysis (FMEA) -- Balanced scorecard (BSC) -- Six sigma and other management initiatives -- Quality cost and six sigma -- TQM and six sigma -- ISO 9000 series and six sigma -- Lean manufacturing and six sigma -- National quality awards and six sigma -- Further issues for implementation of six sigma -- Seven steps for six sigma introduction -- IT, DT and six sigma -- Knowledge management and six sigma -- Six sigma for e-business -- Seven-step roadmap for six sigma implementation -- Practical questions in implementing six sigma -- Is six sigma right for us now? -- How should we initiate our efforts for six sigma? -- Does six sigma apply well to service industries? -- What is a good black belt course? -- What are the keys for six sigma success? -- What is the main criticism of six sigma? -- Case studies of six sigma improvement projects -- Manufacturing applications: microwave oven leakage -- Non-manufacturing applications: development of an efficient computerized control system -- R&D applications: design optimization of inner shield of Omega CPT
This book has three main thrusts. The first gives an overview of six sigma, its framework, and the applications. The second introduces the six sigma tools, other management initiatives, and some practical issues related to six sigma. The third focuses on the implementation of six sigma, with real case studies of improvement projects. Although this book was prepared to give corporate managers and engineering in Asia a clear understanding of six sigma concepts, methodologies, and tools for quality and productivity promotion. It will also be useful to researchers, quality and productivity specialists, public sector employees, and other professionals with an interest in quality management.
928331722X
Six Sigma (Quality control standard) Quality control--Standards--Asia.