Juran, J. M. (Joseph M.),  1904-2008. <br/><br/>
Quality planning and analysis:   from product development through use / 
J.M. Juran, and Frank M. Gryna. 
 - Third edition 
 - New York:  McGraw-Hill,  1993. 
 - xxi, 634 pages:  illustrations;  25 cm. 
<br/><br/> "Third edition prepared by Frank M. Gryna." Includes bibliographical references and index. 
<br/><br/>Basic Concepts -- Company wide Assessment of Quality -- Quality Improvement and Cost Reduction -- Quality Planning and Sales Income -- Control of Quality -- Strategic Quality Management -- Organization for Quality -- Developing a Quality Culture -- Basic Probability Concepts -- Statistical Tools for Analyzing Data -- Understanding Customer Needs -- Designing for Quality -- Designing for Quality-Statistical Tools -- Supplier Relations -- Supplier Relations - Statistical Tools -- Manufacture -- Statistical Process Control -- Inspection, Test, and Measurement -- Inspection and Test - Sampling Plans -- Marketing, Field Performance, and Customer Service -- Marketing, Field Performance, and Customer Service - Statistical Tools -- Administrative and Support Operations -- Quality Information Systems -- Quality Assurance -- Appendix -- Index. 
<br/><br/><label>ISBN: </label>0070331839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Quality assurance.