TY  - GEN
AU  - Denton, D. Keith
TI  - Horizontal management: : beyond total customer satisfaction 
SN  - 0669269360
PY  - 1991///
CY  - New York, NY
PB  - Lexington
KW  - Teams in the workplace
KW  - Management
KW  - Employee participation
KW  - Customer relations
N1  - Includes bibliographical references and index; Part I: Challenges -- Equitable Structures -- Flattening the Pyramid -- Part II: Serving the Customer -- Horizontal Management: The Structure -- NOAC: Tracking Communication Flow -- Focus on the Customer: Bringing Outsiders Inside -- Part III: Beyond Customer Satisfaction -- Boundaries of Horizontal Management -- Culture and Scope of Horizontal Management -- Streamlining: Eliminate, Simplify, and Combine -- Teams -- Decision-Making Teams -- Reconstructing at the Macro Level -- Part IV: Creating a Compeer Culture -- Compeer Culture -- Horizontal Motivators -- Dealing with Short Ladders -- How Do You Begin? -- Index -- About the Author
ER  -