TY  - GEN
AU  - Thomas, John Clayton
TI  - Citizen, customer, partner : : engaging the public in public management 
SN  - 9780765627216
PY  - 2012///
CY  - Armonk, New York : 
PB  - M. E. Sharpe, Inc.
KW  - Public administration
KW  - Citizen participation
KW  - Political planning
KW  - Public relations and politics
N1  - Includes bibliographical references and index; Part I: Introduction -- Citizen, Customer, Partner, and Public Management -- The Changing Place of the Public in Public Management -- Part II: The Public as Customer -- Providing Customer Service in Public as Partner -- Coproducing Public Services and Public Value -- Managing for Coproduction -- Part IV: The Public as Citizen -- When is Public Involvement Desirable? -- Engaging Representative Participation and Reaching Effective Decisions -- Techniques for Involving the Public in Decision Making -- Part V: Conclusions -- Implications for Public Managers, the Public, and Democracy
ER  -