Immordino, Kathleen M.

Organizational assessment and improvement in the public sector / Kathleen M. Immordino. - Boca Raton, FL : CRC Press, 2010. - xxiii, 228 pages: illustrations; 25 cm. - Book series on public administration and public policy. .

Includes bibliographical references and index.

Organizational assessment and the public sector -- Assessment as a communication process -- Applying assessment practices in the public sectoe -- The public sector assessment and improvement model -- Implementing a self-assessment program -- Assessment, improvement, and the process of organizational change -- Case studies and best practices in assessing public sector organizations -- The future of assessment

9781420084207


Organizational effectiveness--Evaluation.--United States
Administrative agencies--Management--Evaluation.--United States