Osborne, David

Reinventing government : how the entrepreneurial spirit is transforming the public sector / David Osborne and Ted Gaebler. - Reading, MA: Addison-Wesley, 1993. - 405 pages; 20 cm.

Includes appendixes and index.

Introduction: an America Perestroika -- Catalytic government -- Community-owned government: empowering rather than serving -- Competitive government: injecting competition into service delivery -- Mission-driven government: transforming rule-driven organizations -- Results-oriented government: funding outcomes, not inputs -- Customer-driven government: meeting the needs of the customer, not the bureaucracy -- Enterprising government: earning rather than spending -- Anticipatory government: prevention rather than cure -- Decentralized government: from hierarchy to participation and teamwork -- Market-oriented government: leveraging change through the market -- Putting it all together

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Administrative agencies--United States.
Bureaucracy--United States.
Entrepreneurship--United States.
Government productivity--United States.