Alford, John <br/><br/>
Rethinking public service delivery:   managing with external providers / 
John Alford and Janine O'Flynn. 
 - Houndmills, Basingstoke, Hampshire ; New York:                    Palgrave Macmillan,  2012. 
 - xv, 312 pages:  illustrations,  22 cm. 
<br/><br/> Includes appendix, bibliographical references, and index. 
<br/><br/>Introduction -- Mapping the Changing Landscape of public Service Delivery -- Benefits and Costs: What Government Organizations Seek from External Providers -- Motivations and Mechanisms: What External Providers Seek from Government Organizations -- Outsourcing and Contracting to Other Organizations -- Partnering and Collaboration with Others Organizations -- Calling on Volunteers -- Regulatees as Contributors to Social Outcomes -- Clients as Co-producers -- Managing in Multiparty Networks of Providers -- A Contingency Framework for Decisions about Externalization --Organizational Capabilities for Managing External Provision -- Conclusion: The New World of Public Service Delivery -- Notes and References -- Bibliography -- Index of Names -- Index of Subjects. 
<br/><br/><label>ISBN: </label>9780230237957 
<br/><br/><label>Source: </label> Institutional Fund 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration.<br/>Human services--Management.<br/>Human services--Contracting out.<br/>Public welfare administration.<br/>Public-private sector cooperation.