TY - GEN AU - Alford, John AU - O'Flynn, Janine. TI - Rethinking public service delivery: : managing with external providers SN - 9780230237957 PY - 2012/// CY - Houndmills, Basingstoke, Hampshire ; New York: PB - Palgrave Macmillan KW - Public administration KW - Human services KW - Management KW - Contracting out KW - Public welfare administration KW - Public-private sector cooperation N1 - Includes appendix, bibliographical references, and index; Introduction -- Mapping the Changing Landscape of public Service Delivery -- Benefits and Costs: What Government Organizations Seek from External Providers -- Motivations and Mechanisms: What External Providers Seek from Government Organizations -- Outsourcing and Contracting to Other Organizations -- Partnering and Collaboration with Others Organizations -- Calling on Volunteers -- Regulatees as Contributors to Social Outcomes -- Clients as Co-producers -- Managing in Multiparty Networks of Providers -- A Contingency Framework for Decisions about Externalization --Organizational Capabilities for Managing External Provision -- Conclusion: The New World of Public Service Delivery -- Notes and References -- Bibliography -- Index of Names -- Index of Subjects ER -