Evans, James R. <br/><br/>
Managing for quality and performance excellence / 
James R. Evans and William M. Lindsay. 
 - Ninth edition 
 - Australia; Mason, OH:  South-Western, Cengage Learning,  2014. 
 - xxi, 697 pages:  illustrations;  26 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/>Part 1: Principles of quality -- Chapter 1: Introduction to quality -- Chapter 2: Foundations of quality management -- Chapter 3: Customer focus -- Chapter 4: Workforce focus -- Chapter 5: Process focus -- Part 2: Tools and techniques for quality -- Chapter 6: Statistical methods in quality management -- Chapter 7: Design for quality and product excellence -- Chapter 8: Measuring and controlling quality -- Chapter 9: Process improvement and six sigma -- Part 3: Beyond quality management: managing for performance excellence -- Chapter 10: The baldrige framework for performance excellence -- Chapter 11: Strategy and performance excellence -- Chapter 12: Measurement and knowledge management for performance excellence -- Chapter 13: Leadership for performance excellence -- Chapter 14: Building and sustaining quality and performance excellence 
<br/><br/><label>ISBN: </label>9781285069463 
<br/><br/><label>Source: </label> Institutional Fund 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.<br/>Quality assurance.