Philippines quality award :   criteria for performance excellence and application guidelines / 
Development Academy of the Philippines. 
 - Makati City, Philippines :  Department of Trade and Industry,  1998. 
 - 69 pages;  27 cm. 
<br/><br/>
<br/><br/>Introduction -- 1998 criteria for performance excellence - item listing -- Glossary of key terms -- 1998 criteria for performance excellence -- Leadership -- Strategic planning -- Customer and market focus -- Information and analysis -- Human resource focus -- Process management -- Business/organizational results -- 1998 criteria: item descriptions and comments -- Changes for the 1996 criteria -- Scoring system -- Scoring guidelines -- Preparing the business/organization overview -- 1998 criteria response guidelines -- 1998 criteria: core values, concepts and framework -- Key characteristics of the criteria -- Eligibility guidelines and restrictions -- Fees for the 1998 award cycle -- Application form 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Civil service--Awards--Philippines.<br/>Administrative agencies--Awards--Philippines.<br/>Productivity and Development Center (PDC).
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Philippines--Officials and employees--Awards.