TY  - GEN
ED  - Development Academy of the Philippines
TI  - Philippines quality award : : criteria for performance excellence and application guidelines 
PY  - 1998///
CY  - Makati City, Philippines
PB  - Department of Trade and Industry
KW  - Civil service
KW  - Awards
KW  - Philippines
KW  - Administrative agencies
KW  - Productivity and Development Center (PDC)
KW  - Officials and employees
N1  - Introduction -- 1998 criteria for performance excellence - item listing -- Glossary of key terms -- 1998 criteria for performance excellence -- Leadership -- Strategic planning -- Customer and market focus -- Information and analysis -- Human resource focus -- Process management -- Business/organizational results -- 1998 criteria: item descriptions and comments -- Changes for the 1996 criteria -- Scoring system -- Scoring guidelines -- Preparing the business/organization overview -- 1998 criteria response guidelines -- 1998 criteria: core values, concepts and framework -- Key characteristics of the criteria -- Eligibility guidelines and restrictions -- Fees for the 1998 award cycle -- Application form
ER  -