000			01743 a2200169 4500
110			_aDevelopment Academy of the Philippines _91412
245	1		_aPhilippine quality award : _bpublic sector criteria for performance excellence and application guidelines / _cDevelopment Academy of the Philippines.
260			_aPasig City, Philippines : _bDevelopment Academy of the Philippines, _c2004.
300			_a82 pages: _billustrations; _g28 cm.
500			_bDevelopment Academy of the Philippines (2002). Philippine quality award : Public sector criteria for performance excellence and application guidelines. Pasig City, Philippines : Author.
505			_aIntroduction -- 2004 public sector criteria: core values, concepts, and framework -- Key characteristics of the public sector criteria -- 2004 public sector criteria for performance excellence - item listing -- 2004 public sector criteria for performance excellence -- Preface: organizational profile -- Leadership -- Strategic planning -- Customer and public focus -- Measurement, analysis, and knowledge management -- Human resource focus -- Process management -- Organizational performance results -- Glossary of key terms -- 2004 public sector criteria: category and item descriptions -- Scoring system -- Scoring guidelines -- 2004 criteria response guidelines -- Summary of eligibility categories and restrictions -- Fees for the 2004 award cycle -- Summary of application requirements -- Eligibility determination form and application form
650			_aCivil service _xAwards _zPhilippines.
650			_aAdministrative agencies _xAwards _zPhilippines.
651			_aPhilippines _xOfficials and employees _xAwards.
650			_aProductivity and Development Center (PDC).
942			_cBK _2lcc
999			_c1466 _d1466