Development Academy of the Philippines (2002). Philippine quality award : Public sector criteria for performance excellence and application guidelines. Pasig City, Philippines : Author.

Introduction -- 2004 public sector criteria: core values, concepts, and framework -- Key characteristics of the public sector criteria -- 2004 public sector criteria for performance excellence - item listing -- 2004 public sector criteria for performance excellence -- Preface: organizational profile -- Leadership -- Strategic planning -- Customer and public focus -- Measurement, analysis, and knowledge management -- Human resource focus -- Process management -- Organizational performance results -- Glossary of key terms -- 2004 public sector criteria: category and item descriptions -- Scoring system -- Scoring guidelines -- 2004 criteria response guidelines -- Summary of eligibility categories and restrictions -- Fees for the 2004 award cycle -- Summary of application requirements -- Eligibility determination form and application form