Includes index Mizuno, S. (1988). Company-wide total quality control. Tokyo, Japan : Asian Productivity Organization.

Introduction -- Chapter 1: Why company-wide total quality control? -- What is TQC? -- Social changes and product quality -- The goals of industrial production -- The significance of product quality -- The importance of control -- The importance of quality control -- Defining quality control -- Company-wide quality control -- Corporate administration and quality control -- Chapter 2: Management's role in TQC -- Management's role in TQC -- management's function -- Management's responsibility for product quality -- TQC as practical administrative management -- Quality control promotion by middle management -- Chapter 3: Planning quality control -- Quality planning -- Planning to introduce quality control -- Planning the QC organization -- Deploying quality control functions -- Criteria, standards, regulations, and procedures -- Chapter 4: The functions of quality assurance -- The significance of quality assurance -- Important quality assurance functions -- The quality assurance system -- Quality evaluation system -- Quality information system -- Chapter 5: Product liability -- The consumer costs of defective products -- Product liability responsibility -- Legal considerations in product liability -- Product liability policy and product safety -- Product liability and TQC -- Product liability and quality assurance -- Chapter 6: Policy management and cross-functional management -- Policy management -- Cross-functional management -- Chapter 7: Quality control education -- Importance of quality control education -- Education by job type -- Evaluating quality control education -- Setting up a quality control education programme -- Chapter 8: Making employees more quality-conscious -- Dissemination -- Raising quality consciousness -- QC circle activities -- Chapter 9: Quality control activities -- The quality control system -- Quality and cost -- Industrial production and statistical tools -- Problems in implementing TQC and how to solve them -- The deming application prize -- Chapter 10: Discovering and analyzing quality control problems -- Methods of analysis -- The importance of analyses in quality control -- Market quality surveys -- Complaint surveys -- Analyzing and diagnosing quality problems -- Chapter 11: Quality control at the design and development stages -- Research and development -- Product development and design -- Quality policy and development policy -- New product quality planning -- Progress control and evaluation during development and design stages -- Technology development (specific technology and quality control) -- Design review -- Design change control -- Building a prototype -- Product liability considerations at the development and design stage -- Chapter 12: Quality control in production and purchasing -- Process analysis -- Process design -- Process control -- Quality assurance in the manufacturing process -- Improving processes -- Quality control in the purchasing division -- Chapter 13: Quality control in the office -- Quality control in non-manufacturing divisions -- Office work and quality -- Control in staff divisions -- Total quality control activities -- Quality control and computerization -- Chapter 14: The quality control audit -- The product quality audit and quality control audit -- The need for a quality control audit -- Establishing a quality control audit policy -- Quality control audit targets -- Planning a quality control audit -- Carrying out the quality control audit -- Pitfalls in conducting a quality control audit -- Chapter 15: Quality control past and future -- Early beginnings -- Quality control comes to Japan -- Recent trends in quality control -- Problems with TQC in Japan -- Outlook for the future