Includes bibliographical references. Serrano, A. O. C. (2016). Strategic operations management. Intramuros, Manila : Unlimited Books Library Services and Publishing.

Chapter 1: Introduction to Strategic Operations Management -- The Field of Strategic Operations Management -- Operations as Service -- Historical Development of Operations Management -- Current Issues in Operations Management -- Seatwork 1 -- Long Quiz 1 -- Assignment 1 -- Chapter 2: Operations Strategy and Competitiveness -- Operations Strategy -- Strategic Operations Dimensions -- The Corporate Strategy Design -- Strategic Fit-Fitting Operational Activities to Strategy -- Attacking through Operations -- Seatwork 2 -- Long Quiz 2 -- Assignment 2 -- Chapter 3: Project Management -- Defining Project Management -- Structuring Projects -- The Work Breakdown Structure -- Managing Resources -- Project Planning Models -- Seatwork 3 -- Long Quiz 3 -- Assignment 3 -- Chapter 4: Process Analysis -- Understanding Process Analysis -- Process Flowcharting -- Measuring Process Performance -- Seatwork 4 -- Long Quiz 4 -- Assignment 4 -- Chapter 5: The Global Environment and Operations Strategy -- A Global View of Operations -- Cultural and Ethical Issues -- Developing Missions and Strategies -- Strategic Management Operations Decisions -- Global Operations Strategy Options -- Seatwork 5 -- Long Quiz 5 -- Assignment 5 -- Chapter 6: Managing Projects -- The Importance of Project Management -- Project Planning -- Project Management Techniques -- Determining the Project Schedule -- Seatwork 6 -- Long Quiz 6 -- Assignment 6 -- Chapter 7: Forecasting Demand -- The Strategic Importance of Forecasting -- Steps in Forecasting System -- Time Series Forecasting -- Associative Forecasting Methods: Regression and Correlation Forecasts -- Seatwork 7 -- Long Quiz 7 -- Assignment 7 -- Chapter 8: Strategic Capacity Management -- Capacity Management in Operations -- Capacity Planning Concepts -- Planning Service Capacity -- Seatwork 8 -- Long Quiz 8 -- Assignment 8 -- Chapter 9: Product and Service Design -- The Design Process -- Research and Development -- Quilaty Function Deployment -- Seatwork 9 -- Long Quiz 9 -- Assignment 9 -- Chapter 10: Location Planning -- The Need for Location Decisions -- General Procedure for Making Location Decisions -- Methods to Evaluate Selection of Exact Site -- The Trends in Locations and Possible Strategies -- Seatwork 10 -- long Quiz 10 -- Assignment 10 -- Chapter 11: Business Process Benchmarking -- Definition of Benchmarking -- Triggers for Benchmarking -- Types of Benchmarking -- Reasons for Benchmarking -- Identifying Benchmarking Process -- Process Benchmarking in Organization -- Seatwork 11 -- Long Quiz 11 -- Assignment 11 -- Chapter 12: Aggregate Planning -- Nature of Aggregate planning -- The Purpose and Scope of Aggregate Planning -- Aggregate Planning Strategies -- Aggregate Planning Options -- Disaggregating the Aggregate Plan -- Master Production Schedule -- Seatwork 12 -- Long Quiz 12 -- Assignment 12 -- Chapter 13: Maintenance and Reliability Decision -- The Strategic Importance of Maintenance and Reliability -- Total Productive Maintenance -- Techniques for Enhancing Maintenance -- Seatwork 13 -- Long Quiz 13 -- Assignment 13