ISO 9001. Quality management systems - requirements = Systemetes de management de la qualite - exigences (3rd ed.). (2000). Geneva, Switzerland: International Organization for Standardization.

Scope -- General -- Application -- Normative reference -- Terms and definitions -- Quality management system -- General requirements -- Documentation requirements -- Management responsibility -- Management commitment -- Customer focus -- Quality policy -- Planning -- Responsibility, authority and communication -- Management review -- Resource management -- Provision of resources -- Infrastructure -- Work environment -- Product realization -- Planning of product realization -- Customer-related processes -- Design and development -- Purchasing -- Production and service provision -- Control of monitoring and measuring devices -- Measurement, analysis and improvement -- General -- Monitoring and measurement -- Control of nonconforming product -- Analysis of data -- Improvement