Includes index. Garza-Reyes, J. A., Kumar, V., Martinez-Covarrubias, J. L., & Lim, M. K. (2018). Managing innovation and operations in the 21st century. Boca Raton, FL: CRC Press.

Section I: Understanding the General Context -- Chapter 1: Understanding the General Context and Link between Innovation and Operations Management -- Introduction -- Understanding the Meaning of Operations and Innovations Management -- The Role of the Operations Function and Operations Managers in the Current Competitive Environment -- Recognizing the Importance of Innovation in the Management of Operations -- Types of Innovation -- Managing Innovation as a Process -- Summary -- Chapter 2: Economics of Innovation and Operations -- Introduction -- Theoretical Foundations (Aspects) of Innovation -- The Effects of Innovation: Technological Change -- Summary -- Section II: Understanding the External Context -- Chapter 3: Location, Location, Location: External Determinants of Innovation Performance -- Introduction -- External Determinants for Innovation -- Economies of Location -- Clusters -- Role of Governments in Supporting Innovations: Industrial Policy -- How to Decide Where to Locate My Innovation and Operations Activities? -- Summary -- Chapter 4: Innovation in Global Supply Chain -- Introduction -- The Impact of Globalization to Supply Chains -- Challenges and Opportunities in Global Supply Chain Management -- The Role of Innovation in Achieving Efficient Global Supply Chain Operations -- Summary -- Section III: Understanding the Internal Context -- Chapter 5: The Role of Operations Managers in Building a Culture of Innovation and Continuous Improvement -- Introduction -- Organizational Culture and Its Relation to Innovation and Continuous Improvement -- Recognizing and Developing the Organizational Characteristics That Facilitate Innovation -- Challenges in Building a Culture Geared Toward Innovation and Continuous Improvement -- Engaging Employees in Innovation and Continuous Improvement -- Summary -- Chapter 6: Getting the Right Organizational Structure and Working Environment to Balance Innovation and Efficiency -- Introduction -- An Introduction to Organizational Structure and Its Importance -- Organizational Design and Structure -- Linking Organizational Structure with Innovation and Continuous Improvement: A Mechanistic and Organic View -- Managing by Processes -- Summary -- Chapter 7: New Product/Service Design and Innovation in the Context of Operations -- Introduction -- Product/Service Design and Operations Management -- Stages of Design--Moving from Concept to Specification -- How to Generate and Screen a Concept -- Preliminary Design, Evaluation, and Improvement -- Prototyping and Final Design -- Protecting the Innovation--Intellectual Property -- Summary -- Chapter 8: What Operations Managers Need to Know to Design Innovative Processes -- Introduction -- Process Design -- Designing Processes -- Considering the Effect of Volume and Variety of Products in the Design of Processes -- Layout Design -- Summary -- Chapter 9: Innovation and Sustainability -- Introduction -- The Development of Sustainability in Operations Management -- The Existing Initiatives in Achieving Sustainability -- The Synergy between Innovation and Sustainability -- The Potential of Innovation Achieving Sustainable Operations -- Summary -- Chapter 10: Going Beyond Managing--Improving Existing Services and Processes -- Introduction -- Going Beyond the Management of Operations -- Strategies to Improvement -- Triggers of Innovation -- Summary