Total quality management / (Record no. 163)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01471 a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071268127 |
| Qualifying information | pbk |
| 037 ## - SOURCE OF ACQUISITION | |
| Form of issue | Replacement |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ramasamy, Subburaj |
| 9 (RLIN) | 1405 |
| 245 1# - TITLE STATEMENT | |
| Title | Total quality management / |
| Statement of responsibility, etc. | Subburaj Ramasamy. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | International edition 2012 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi: |
| Name of publisher, distributor, etc. | McGraw-Hill Education (Asia), |
| Date of publication, distribution, etc. | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, various pages: |
| Other physical details | illustrations; |
| Size of unit | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| -- | Ramasamy, S. (2005). Total quality management (International edition 2012). New Delhi: McGraw-Hill Education (Asia). |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Section I: TQM Perspective -- TQM Evolution -- Quality Costs -- Leadership -- TQM Implementation -- Section II: TQM Principles and Strategies -- Customer Satisfaction -- Employee Involvement -- Process Approach -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Section III: Statistical Process Control -- The Seven Quality Control Tools and Introduction to Statistics -- Control Charts for Improving Process Capability -- Six Sigma -- Seven New Management Tools -- Section IV: TQM Tools -- Business Process Benchmarking (BPB) -- Quality Function Deployment (QFD) -- Taguchis Robust Design -- Total Productive Maintenance -- Failure Mode and Effects Analysis (FMEA) -- Section V: Quality Systems -- Quality System - ISO 9000 Standards -- Environmental Management System (EMS) - 14001 -- Quality Awards -- Index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management. |
| 9 (RLIN) | 16513 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BOOKS |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | MAIN | MAIN | 09/09/2013 | 1 | HD 62.15 R37 2005 | 00255 | 08/06/2018 | 08/06/2018 | 09/16/2022 | BOOKS |