DEPED-NCR Complaint Mechanisms "REV-AP" Project (Revitalization and Automation Project) / (Record no. 2100)

MARC details
000 -LEADER
fixed length control field 04216 a2200193 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250805023422.0
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cawilan, Ariz Delson Acay D.
9 (RLIN) 8173
245 1# - TITLE STATEMENT
Title DEPED-NCR Complaint Mechanisms "REV-AP" Project (Revitalization and Automation Project) /
Statement of responsibility, etc. Ariz Delson Acay D. Cawilan.
300 ## - PHYSICAL DESCRIPTION
Extent 216 leaves : color illustrations
500 ## - GENERAL NOTE
-- Cawilan, A. D. A. D. (2017). DEPED-NCR complaint mechanisms "rev-ap" project (revitalization and automation project) (Unpublished master's thesis).Public Management Development Program, Development Academy of the Philippines.
502 ## - DISSERTATION NOTE
Department Public Management Development Program
Program Middle Managers Class
Batch Batch 12
Additional Note Thesis (MMC)--Development Academy of the Philippines.
520 ## - SUMMARY, ETC.
Summary, etc. DepEd-NCR has the most number of administrative complaints and grievance issues filed every year in the entire Philippines. Due to this situation, there is a prolonged handling and resolution of these complaints coupled with the fact that the internal processes of DepEd-NCR to address said complaints remained unchanged for the past decade. Given said circumstances and with an identified problem that the internal, as well as, external complaint mechanisms in DepEd-NCR are not effectively being carried out and that field personnel are not fully aware of the procedures spelled out under the DepEd complaint mechanisms (DepEd Order No. 49 s. of 2009 on Administrative Complaints and DepEd Order No. 35 s. of 2004 on Grievance Procedures) led to mishandling of complaints and further delays in their resolution. This project was conceptualized to serve as a catalyst to revitalize and automate the complaint mechanisms of DepEd-NCR with the intention to address said concerns. Relative thereto, the following deliverables were planned: (1) Assessment Report on the Complaint Mechanisms of DepEd-NCR, (2) A Pool of Trained Grievance Handlers, (3) A Prototype Complaint Informative Portal. The project was designed to align with DepEd's strategies which are: internal system and processes improvement, capacity building of personnel, participation and strengthening participation of stakeholders. In line with processes improvement, the project was undertaken to assess the complaint mechanisms of DepEd-NCR where loopholes and problem areas were discovered in the process and solutions were recommended to make the process work more efficiently and effectively. Said recommended changes are now set for pilot testing before the Schools Division Office of Manila before its adoption in the entire Region. In line with capacity building of personnel, a pool of trained grievance handlers was created after the members were sufficiently trained and set to assist in the proper handling and resolution of grievances in their respective Schools Division Offices; consequently, coordinate actions with the Regional and Division Legal Offices to strengthen the grievance mechanism in DepEd-NCR. AS the participation of stakeholders; legal officers, administrative officers, as well as representatives of teachers and principals' associations were directly engaged in the conceptualization and eventual implementation of the project. Finally, with the advent of the internet age, a prototype complaint informative portal was launched in the web to provide filed personnel as well as the public with basic information about the administrative and grievance procedures in DepEd. Lastly, the project is seen as a key towards opening several more opportunities for DepEd-NCR to improve its legal services. In the future and to sustain the project; other complaint mechanism processes, such as bullying and child abuse, shall be assessed and improved, more batches of grievance handlers shall be trained, and the informative portal shall be upgraded into a complaint transactional portal.
610 ## - SUBJECT ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Department of Education.
9 (RLIN) 19489
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Guillermo, Lilia C. (Faculty Adviser)
9 (RLIN) 19869
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Cabral, Wilfredo E. (Institutional Partner)
9 (RLIN) 8174
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Ablan, Maria Rosario A. (Program Representative)
9 (RLIN) 8175
856 ## - ELECTRONIC LOCATION AND ACCESS
Access method Yes
Materials specified No
Electronic format type pdf
Uniform Resource Identifier https://library.dap.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=9f9dc329caed3361dd9b6c32a5fd6f81
Link text View Digital Copy
Group STAFF
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type THESIS
Source of classification or shelving scheme Library of Congress Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
    Library of Congress Classification     MAIN MAIN 08/02/2017 10 6 LB 2955 C39 2017 c.1 TD00673 01/04/2024 05/23/2023 09/16/2022 THESIS
    Library of Congress Classification     MAIN MAIN 08/02/2017 6 3 LB 2955 C39 2017 c.2 TD01098 01/30/2020 01/30/2020 09/16/2022 THESIS

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