Managing for quality and performance excellence / (Record no. 838)
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000 -LEADER | |
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fixed length control field | 01826 a2200217 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781285069463 |
Qualifying information | hardbound |
037 ## - SOURCE OF ACQUISITION | |
Form of issue | Institutional Fund |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Evans, James R. |
9 (RLIN) | 3738 |
245 1# - TITLE STATEMENT | |
Title | Managing for quality and performance excellence / |
Statement of responsibility, etc. | James R. Evans and William M. Lindsay. |
250 ## - EDITION STATEMENT | |
Edition statement | Ninth edition |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Australia; Mason, OH: |
Name of publisher, distributor, etc. | South-Western, Cengage Learning, |
Date of publication, distribution, etc. | 2014. |
270 ## - ADDRESS | |
Contact person | Fastbooks Educational Supply, Inc. |
Address | Unit 1B, 1227 Instruccion St., Sampaloc |
City | Manila |
Country | Philippines |
Fax number | 743 1547 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xxi, 697 pages: |
Other physical details | illustrations; |
Size of unit | 26 cm. |
500 ## - GENERAL NOTE | |
General note | Includes bibliographical references and index. |
-- | Evans, J. R., & Lindsay, W. M. (2014). Managing for quality and performance excellence (9th ed.). Australia; Mason, OH: South-Western, Cengage Learning. |
505 ## - FORMATTED CONTENTS NOTE | |
Formatted contents note | Part 1: Principles of quality -- Chapter 1: Introduction to quality -- Chapter 2: Foundations of quality management -- Chapter 3: Customer focus -- Chapter 4: Workforce focus -- Chapter 5: Process focus -- Part 2: Tools and techniques for quality -- Chapter 6: Statistical methods in quality management -- Chapter 7: Design for quality and product excellence -- Chapter 8: Measuring and controlling quality -- Chapter 9: Process improvement and six sigma -- Part 3: Beyond quality management: managing for performance excellence -- Chapter 10: The baldrige framework for performance excellence -- Chapter 11: Strategy and performance excellence -- Chapter 12: Measurement and knowledge management for performance excellence -- Chapter 13: Leadership for performance excellence -- Chapter 14: Building and sustaining quality and performance excellence |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Quality control. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Total quality management. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Quality assurance. |
9 (RLIN) | 16568 |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Lindsay, William M. |
9 (RLIN) | 3741 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | BOOKS |
Source of classification or shelving scheme | Library of Congress Classification |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
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Library of Congress Classification | MAIN | MAIN | 09/25/2014 | AM8326-255200 | 7395.00 | 1 | TS 156 E93 2014 | 01718 | 07/10/2019 | 07/04/2019 | 09/25/2014 | BOOKS |