Managing for quality and performance excellence / (Record no. 838)

MARC details
000 -LEADER
fixed length control field 01826 a2200217 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781285069463
Qualifying information hardbound
037 ## - SOURCE OF ACQUISITION
Form of issue Institutional Fund
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Evans, James R.
9 (RLIN) 3738
245 1# - TITLE STATEMENT
Title Managing for quality and performance excellence /
Statement of responsibility, etc. James R. Evans and William M. Lindsay.
250 ## - EDITION STATEMENT
Edition statement Ninth edition
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Australia; Mason, OH:
Name of publisher, distributor, etc. South-Western, Cengage Learning,
Date of publication, distribution, etc. 2014.
270 ## - ADDRESS
Contact person Fastbooks Educational Supply, Inc.
Address Unit 1B, 1227 Instruccion St., Sampaloc
City Manila
Country Philippines
Fax number 743 1547
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 697 pages:
Other physical details illustrations;
Size of unit 26 cm.
500 ## - GENERAL NOTE
General note Includes bibliographical references and index.
-- Evans, J. R., & Lindsay, W. M. (2014). Managing for quality and performance excellence (9th ed.). Australia; Mason, OH: South-Western, Cengage Learning.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Part 1: Principles of quality -- Chapter 1: Introduction to quality -- Chapter 2: Foundations of quality management -- Chapter 3: Customer focus -- Chapter 4: Workforce focus -- Chapter 5: Process focus -- Part 2: Tools and techniques for quality -- Chapter 6: Statistical methods in quality management -- Chapter 7: Design for quality and product excellence -- Chapter 8: Measuring and controlling quality -- Chapter 9: Process improvement and six sigma -- Part 3: Beyond quality management: managing for performance excellence -- Chapter 10: The baldrige framework for performance excellence -- Chapter 11: Strategy and performance excellence -- Chapter 12: Measurement and knowledge management for performance excellence -- Chapter 13: Leadership for performance excellence -- Chapter 14: Building and sustaining quality and performance excellence
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality control.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality assurance.
9 (RLIN) 16568
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Lindsay, William M.
9 (RLIN) 3741
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type BOOKS
Source of classification or shelving scheme Library of Congress Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
    Library of Congress Classification     MAIN MAIN 09/25/2014 AM8326-255200 7395.00 1 TS 156 E93 2014 01718 07/10/2019 07/04/2019 09/25/2014 BOOKS

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