Includes bibliographical references and index. Palmer, I., Dunford, R., & Akin, G. (2009). Managing organizational change: A multiple perspectives approach. Boston: McGraw-Hill Irwin.

Introduction: stories of change -- Images of managing change -- Why organizations change -- What changes in organizations -- Diagnosis for change -- Resistance to change -- Implementing change: organization development, appreciative inquiry, positive organizational scholarship, and sense-making approaches -- Implementing change: change management, contingency, and sense-making approaches -- Linking vision and change -- Strategies for communicating change -- Skills for communicating change -- Sustaining change.

"Managing Organizational Change, by Palmer/Dunford/Akin, provides managers with an awareness of the issues involved in managing change, moving them beyond "one-best way" approaches and providing them with access to multiple perspectives that they can draw upon in order to enhance their success in producing organizational change. Changing organizations is as messy as it is exhilarating, as frustrating as it is satisfying, as muddling-through and creative a process as it is a rational one. This book recognizes these tensions for those involved in managing organizational change. Rather than pretend that they do not exist it confronts them head on, identifying why they are there, how they can be managed and the limits they create for what the manager of organizational change can achieve." - From the Book