Staff of Goodmeasure, Inc. (1988). Solving quality and productivity problems : Goodmeasure's guide to corrective action. Milwaukee, Wis. : ASQC Quality Press.

Part 1: Definitions and overview -- Introduction -- Quality leadership and change -- The corrective action approach to improving quality and productivity -- Basic concepts and definitions -- Quality -- Productivity -- Problem solving and corrective action -- Teams -- Critical success factors -- Corrective action and P/QWL approaches -- Quality of work life in context -- Part 2: The five-step process -- Introduction: an overview of the five-step corrective action process -- The five steps -- Step 1: Problem identification -- Step 2: Problem classification -- Step 3: Assignment of responsibility -- Step 4: Application of problem-solving techniques -- Step 5: Implementation -- Part 3: Getting organized for action -- The basic framework for problem-solving teams: Roles and responsibilities for teams and other people involved in quality/productivity improvement -- Problem-solving teams -- Ground rules for establishing and organizing teams -- Task forces in management: a key development tool -- Dilemmas of participation and teamwork -- Conducting meetings and discussions: How to run effective meetings -- Part 4: Managing teams -- Introduction to the role of management in corrective action: Roles and responsibilities of managers in productivity and quality improvement processes -- Managing teams and the process -- Establishing teams and setting basic ground rules -- Managing teams: the later stages -- Managing the interfaces: coordinating and communicating team actions with other areas of the organization -- Providing rewards and recognition -- Indicators of management commitment -- Corrective action steering committees -- Hooking into the system: the formation of quality and productivity steering committees -- Building the parallel organization: creating mechanisms for permanent quality of work life -- Creating a supportive organizational environment -- Critical success factors -- Characteristics of effectively managed organizations -- How participative management can become a way of life

Designed to maximize its usefulness to managers by summaries of key points, guidelines, forms for planning, and checklists, this practical guide provides readers with a variety of techniques to improve their organizations' ability to solve quality and productivity problems.You will find both sides of the problem-solving process: analytical techniques, and methods for organizing, managing, and participating in the process. The techniques are applicable in any industry from manufacturing to service and in any department from production to personnel.