Includes bibliographical references and indexes. Stevenson, W. J. (2009). Operations management (10th ed.). Boston: McGraw-Hill/Irwin.

Part 1: Introduction -- Introduction to Operations Management -- Competitiveness, Strategy, and Productivity -- Part 2: Forecasting -- Forecasting -- Part 3: System Design -- Product and Service Design -- Strategic Capacity Planning for Products and Services -- Process Selection and Facility Layout -- Design of Work Systems -- Location Planning and Analysis -- Part 4: Quality -- Management of Quality -- Quality Control -- Part 5: Supply Chain Management -- Part 6: Inventory Management and Scheduling -- Inventor Management -- Aggregate Planning -- MRP and ERP -- Lean Operations -- Scheduling -- Part 7: Project Management -- Part 8: Waiting Lines -- Appendix -- Photo Credits -- Index