Dadulla, M. D. (2016). Legal information library in the Pag-ibig portal (Unpublished master's thesis). Public Management Development Program, Development Academy of the Philippines.

Public Management Development Program Middle Managers Class Batch 6 Thesis (MMC)--Development Academy of the Philippines.

The Legal Information Library (Library) is a product of the collaboration of Pag-IBIG Fund's Legal and General Counsel Group (LGCG) and Information Technology Infrastructure Department (ITID). It is an online storage of opinions issued by the LGCG. The Library is a response to the need of the operating unit to have access to legal opinions that will serve as its legal basis in resolving member issues. The term "operating unit" refers to the department in the Home Lending Sector and Member Services Sector (popularly known as the Provident Sector) that deal directly with Pag-IBIG members, processing their applications for loans and other benefits. Being a government agency, the decisions of Pag-IBIG Fund needs legal basis. Matters that are not addressed in the guidelines and business rules of Pag-IBIG Fund are referred to the LGCG for opinion. Over the years, referrals from the operating unit to the LGCG involved issues that have been addressed in earlier opinions. It appears that the operating unit does not have the habit of documenting and sharing with each other their respective resolutions to member issues. The organizational assessment confirmed this observation and established lack of a knowledge management program within Pag-IBIG Fund. To encourage re-use of existing knowledge, the LGCG came up with the Library project...