Report of the APO top management forum: knowledge management: a key for corporate competitiveness (SYP-07-01) Top management forum : Knowledge management, a key for corporate competitiveness. (2002). Tokyo, Japan : Asian Productivity Organization.

Report of the forum -- Resource papers -- Challenges for winners in the 21st century: RICOH's customer satisfaction management innovation -- Corporate management for the age of intelligent creation -- Introduction to knowledge management: a tool for knowledge creation -- Creating world-class knowledge organizations -- Corporate renovation and knowledge creation -- Information sharing through home pages and an address-free mobile office -- Sharp's Monozukuri (Production) and the application of knowledge management -- Knowledge management package of top-ranking most admired knowledge management enterprises: sharing and application of knowledge and information through the use of information technology -- Knowledge mapping to achieve corporate innovation