Quality control circle : Activities in the service sector : A symposium report. (1986). Tokyo, Japan : Asian Productivity Organization.

Introduction -- Part I: QC circle activities in the service sector in Asia and the Pacific - overview, conclusions and recommendations -- Part II: Current status in selected countries -- The Republic of China -- Japan -- Malaysia -- The Philippines (Leoncio M. Sosa) -- Singapore -- Part III: Case studies in service sector -- QC circle activities in hospitals -- QC circle activities in an Airline in Japan -- QC circle activities in a hotel in Japan -- QC circle activities in banking institutions in Korea -- Some experiences in the promotion of QC circles in service organization in the Philippines (Arturo L. Tolentino) -- QC circle activities in a retail industry in Singapore -- The development of work improvement teams in the public sector in Singapore