Improving productivity in service sector.

Publication details: Tokyo, Japan : Asian Productivity Organization, 1998.Description: iv, 201 pages : illustrations ; 26 cmISBN:

928332225X

Subject(s):

Contents:

Summary and conclusions -- Resource papers : Transforming boundary between service and manufacturing -- ICI pharmaceuticals: a customer satisfaction journey -- Service sector productivity: a Singaporean perspective -- What is benchmarking? -- Selected country papers : Republic of China -- India (1) -- India (2) -- Republic of Korea -- Malaysia -- Nepal -- Pakistan -

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BOOKS	MAIN	HD 9987 I47 1998 (Browse shelf(Opens below))	Available	03460

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Report of the APO workshop on productivity in service sector (SYP-02-97) held in Singapore from 22-25 July 1997. Improving productivity in service sector. (1998). Tokyo, Japan : Asian Productivity Organization.

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