Includes bibliographical references and index. Teeuwen, B. (2011). Lean for the public sector : The pursuit of perfection in government services. Boca Raton, FL : CRC Press.

Introduction to lean management -- Adding value: who is the customer? -- Determine value -- Mapping the value stream -- Flow and the pull principle -- Mobilize employees -- Continuous improvement with kaizen teams -- Standardization and compliance -- The perfect public service provider -- The process-oriented organization -- Lean and cost savings -- Workplace organization based on the 5Ss

The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.