"Third edition prepared by Frank M. Gryna." Includes bibliographical references and index. Juran, J. M., & Gryna, F. M. (1993). Quality planning and analysis: from product development through use (3rd ed.). New York: McGraw-Hill.

Basic Concepts -- Company wide Assessment of Quality -- Quality Improvement and Cost Reduction -- Quality Planning and Sales Income -- Control of Quality -- Strategic Quality Management -- Organization for Quality -- Developing a Quality Culture -- Basic Probability Concepts -- Statistical Tools for Analyzing Data -- Understanding Customer Needs -- Designing for Quality -- Designing for Quality-Statistical Tools -- Supplier Relations -- Supplier Relations - Statistical Tools -- Manufacture -- Statistical Process Control -- Inspection, Test, and Measurement -- Inspection and Test - Sampling Plans -- Marketing, Field Performance, and Customer Service -- Marketing, Field Performance, and Customer Service - Statistical Tools -- Administrative and Support Operations -- Quality Information Systems -- Quality Assurance -- Appendix -- Index.