Includes bibliographical references, glossary and index. Harbour, J. L. (2015). Lean human performance improvement. Boca Raton, FL : CRC Press.

A Work System Perspective: People, Tools, and Tasks -- Human Work Performance -- Book Overview -- Section I: Understanding Human Performance -- A Macro Model: Nature, Nurture, and Operational Setting -- The Model -- Nature/Nurture -- Immediate Task Setting -- Performance Outcome -- A Micro Model: Perception, Cognition, and Action -- The PCA Cycle -- Skill -- PCA Biology and Psychology -- Sensing -- Processing -- Neural Signaling -- Moving -- PCA Cycle Analysis -- Response Time -- The Swing of a Bat -- Human Error (or Is It Really?) -- An Early Experience -- Differing Views -- Work System Context -- MS Herald of Free Enterprise -- Human Error -- Error-Producing Conditions -- Section II: Analyzing and Improving Human-Related Work Productivity -- Human Motion Analysis -- Task Analysis -- Motion Analysis -- Process Tack Analysis -- Micromotion Hand Analysis -- Type 1 motions -- Type 2 Motions -- Type 3 Motions -- Application -- Human Productivity Improvement -- Minimize Feet-Related Transport Empty Steps -- Shorten Transport Distances -- Avoid Avoidable Delays -- Eliminate Search and Select Therbligs -- Optimize Reach -- Eliminate Unscheduled Fatigue-Caused Rest -- Section III: Analyzing and Improving Human-Related Quality and Safety -- Methodology -- Case Study -- General Background Information -- Event Chronology -- Compounding Factors -- F-15 Pilot Analysis -- Further PCA Cycle Inquiries -- Human Quality and Safety Improvement -- Enhance Perception -- Provide Good Reminders -- Reduce Human Error Consequences -- And That's It!

As companies continue their efforts to improve work performance, they must ensure that their ongoing Lean activities include a healthy appreciation for, and recognition of, human performance. Ignoring the human component of work performance can be a recipe for unnecessary waste, inefficiency, and decreased productivity. Lean Human Performance Improvement presents a broad overview of human performance in the workplace. The author discusses hid findings from a broad spectrum of human performance-related fields and diverse industrial sectors (gained by working in the filed for over 30 years). Organized in three sections, this book covers understanding human performance, analyzing and improving work productivity, and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance, then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another.