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Introduction to health care quality : theory, methods, and tools / Yosef D. Dlugacz.

By: Publication details: San Francisco, CA : Jossey-Bass, a Wiley Brand, 2017.Edition: First editionDescription: xxxiii, 348 pages : illustrations ; 23 cmISBN:
  • 9781118777916
Subject(s):
Contents:
Introduction -- Part I: Quality Management Fundamentals - Defining Quality -- Contributions of Quality Theorists-Nothing New under the Sun -- Quality Management Methodologies -- Organizations Making an Impact on Quality and Safety Standards -- Centers for Medicare and Medicaid Services -- Institute for Healthcare Improvement -- Agency for Health Research and Quality -- National Quality Forum -- The Leapfrog Group -- Data: The Foundation of Quality Management -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Understanding the Impact of Health Care Reform -- The Affordable Care Act -- New Models of Payment -- New Models of Providing Care -- New Models of Collecting Data -- Improving Interpersonal Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Making the Case for Change -- What Is Involved in Change? -- Managing and Measuring Quality in the Reform Environment -- Who Is Involved in Change? -- Changing Communication -- The Role of Data in Promoting Change -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- New Challenges for Health Care Professionals -- Meeting Statistical Expectations for Standards of Care -- Meeting Patient Expectations -- Role of Dashboards -- Role of Data Analysis -- Understanding Different Kinds of Data -- Managing Care for Chronic Illness across the Continuum -- Managing Aggregated Patient Care Issues -- Improving Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Improving Patient Safety -- Understanding Medical Errors and Adverse Events -- High-Reliability Organizations -- The Role of Quality Management in Promoting a Safety Culture -- Prioritizing Improvements -- Expanding Data Sources: Partnerships to Develop Best Practice -- Leading Organizational Improvements -- The Role of Nursing Leaders in Promoting Safety -- The Role of the Medical Staff in Promoting Safety -- Promoting Safety through Effective Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Part II: Applying Quality Tools and Techniques -- Working with Quality Tools and Methods -- Identifying a Problem -- Describing Information -- Variability -- Making Use of Data -- Using Quality Tools and Techniques to Improve Safety -- Clinical Pathways or Care Maps -- Improving Performance: Plan-Do-Study-Act -- Summary -- Key Terms -- Quality Concepts in Action -- Suggestions for Further Reading -- Useful Websites -- Working with Quality Data -- Working with Measurements -- Understanding Issues in Data Collection -- Using Data to Understand Appropriateness of Care -- The Value of Aggregated Data in Performance Improvement -- The Role of Data in Managing Chronic Disease -- Using Data to Monitor Variability -- Publicly Reported Data -- Interpreting and Making Use of Data -- Quality Management in the Future -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Working with Quality and Safety Measures -- Commitment to Quality -- Using Measures to Understand Care -- Defining the Measure -- Process Measures -- Pay for Performance -- Patient Satisfaction Measures -- Monitoring Measures -- Safety and Environment of Care Measures -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Translating Information into Action -- Maximizing Efficiency -- Determining Appropriate Levels of Care -- End-of-Life Care/Advanced Illness -- Understanding ICU Care -- Analyzing Readmission -- Using Data for Improvements -- Patient-Centered Care -- Delivering the Message -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Preparing for the Future -- The New Quality Management -- The New Quality Management -- The Business of Health Care -- Measurements Are the Nuts and Bolts of Quality -- Getting Everyone on Board -- Challenges for the Future -- Summary -- Key Terms -- Quality Concepts in Action -- Suggestions for Further Reading -- Useful Websites
Summary: Introduction to Health Care Quality contains a wealth of real-world issues of quality in action and includes information on the direct application of quality management theory, methods, and tools. The author defines the concept of "quality" in the context of a variety of health care situations and settings and puts the focus on assessment, monitoring, analysis, and improvement. *Describes the foundations of health care quality *Explores the role of leadership in improving patient safety *Explains how to use different methodologies appropriately *Includes information for applying quality tools to the patients' best advantage The text's methods and tools are designed to ensure success in quality improvement initiatives.
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Includes index. Dlugacz, Y. D. (2017). Introduction to health care quality : Theory, methods, and tools (1st ed.). San Francisco, CA: Jossey-Bass, a Wiley Brand.

Introduction -- Part I: Quality Management Fundamentals - Defining Quality -- Contributions of Quality Theorists-Nothing New under the Sun -- Quality Management Methodologies -- Organizations Making an Impact on Quality and Safety Standards -- Centers for Medicare and Medicaid Services -- Institute for Healthcare Improvement -- Agency for Health Research and Quality -- National Quality Forum -- The Leapfrog Group -- Data: The Foundation of Quality Management -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Understanding the Impact of Health Care Reform -- The Affordable Care Act -- New Models of Payment -- New Models of Providing Care -- New Models of Collecting Data -- Improving Interpersonal Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Making the Case for Change -- What Is Involved in Change? -- Managing and Measuring Quality in the Reform Environment -- Who Is Involved in Change? -- Changing Communication -- The Role of Data in Promoting Change -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- New Challenges for Health Care Professionals -- Meeting Statistical Expectations for Standards of Care -- Meeting Patient Expectations -- Role of Dashboards -- Role of Data Analysis -- Understanding Different Kinds of Data -- Managing Care for Chronic Illness across the Continuum -- Managing Aggregated Patient Care Issues -- Improving Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Improving Patient Safety -- Understanding Medical Errors and Adverse Events -- High-Reliability Organizations -- The Role of Quality Management in Promoting a Safety Culture -- Prioritizing Improvements -- Expanding Data Sources: Partnerships to Develop Best Practice -- Leading Organizational Improvements -- The Role of Nursing Leaders in Promoting Safety -- The Role of the Medical Staff in Promoting Safety -- Promoting Safety through Effective Communication -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Part II: Applying Quality Tools and Techniques -- Working with Quality Tools and Methods -- Identifying a Problem -- Describing Information -- Variability -- Making Use of Data -- Using Quality Tools and Techniques to Improve Safety -- Clinical Pathways or Care Maps -- Improving Performance: Plan-Do-Study-Act -- Summary -- Key Terms -- Quality Concepts in Action -- Suggestions for Further Reading -- Useful Websites -- Working with Quality Data -- Working with Measurements -- Understanding Issues in Data Collection -- Using Data to Understand Appropriateness of Care -- The Value of Aggregated Data in Performance Improvement -- The Role of Data in Managing Chronic Disease -- Using Data to Monitor Variability -- Publicly Reported Data -- Interpreting and Making Use of Data -- Quality Management in the Future -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Working with Quality and Safety Measures -- Commitment to Quality -- Using Measures to Understand Care -- Defining the Measure -- Process Measures -- Pay for Performance -- Patient Satisfaction Measures -- Monitoring Measures -- Safety and Environment of Care Measures -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Translating Information into Action -- Maximizing Efficiency -- Determining Appropriate Levels of Care -- End-of-Life Care/Advanced Illness -- Understanding ICU Care -- Analyzing Readmission -- Using Data for Improvements -- Patient-Centered Care -- Delivering the Message -- Summary -- Key Terms -- Quality Concepts in Action -- References -- Suggestions for Further Reading -- Useful Websites -- Preparing for the Future -- The New Quality Management -- The New Quality Management -- The Business of Health Care -- Measurements Are the Nuts and Bolts of Quality -- Getting Everyone on Board -- Challenges for the Future -- Summary -- Key Terms -- Quality Concepts in Action -- Suggestions for Further Reading -- Useful Websites

Introduction to Health Care Quality contains a wealth of real-world issues of quality in action and includes information on the direct application of quality management theory, methods, and tools. The author defines the concept of "quality" in the context of a variety of health care situations and settings and puts the focus on assessment, monitoring, analysis, and improvement. *Describes the foundations of health care quality *Explores the role of leadership in improving patient safety *Explains how to use different methodologies appropriately *Includes information for applying quality tools to the patients' best advantage The text's methods and tools are designed to ensure success in quality improvement initiatives.

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