Caballero, P. D. A. (2013). Setting-up of collection structure and mechanisms of the NHMFC securitization group (Unpublished master's thesis). Public Management Development Program, Development Academy of the Philippines.

Public Management Development Program Middle Managers Class Thesis (MMC)--Development Academy of the Philippines.

The subject "Setting-up of Collection Structure and Mechanisms of the NHMFC Securitization Group" was the primary objective of the Re-entry Plan. This is to address the declining collections on securitized accounts, specifically the BahayBonds1 (BB1) and at the same time manage the other securitized accounts, those under the Housing Loan Receivables Program (HLRPP) and Unified Home Lending (UHLP) accounts with 0-3 months' equivalent of unpaid amortization. The re-entry project is a continuing structure and given the time frame of the ReP and the modifications in the Work Plan, is still in its initial stages. Under the Re-entry Plan, three strategies were identified.These are establishing the "Idea Well", Segregating the Accounts and "Client-Centric" Servicing. The "Idea Well" is an independent strategy and was initially introduced via an Interview-Questionnaire. The Questionnaire which was directed to one hundred (100) respondents had the following objectives: 1) to come-up with a shared and lasting solution on some problems that resulted or contributed to increased delinquencies; 2) to solicit the delinquent borrowers' view on why they failed to settle their amortizations; 3) to update borrowers' database. Significant "Client-Centric" servicing features cropped up as an offshoot of the Questionnaire. To name a few tangible feedback were borrowers' objections on NHMFC's use of thermal paper as replacement to its original Mortgage Bank Receipts and transaction fees charged by Bayad Centers for amortization payments. Another borrower suggested the possibility of creating a payment program for disabled borrowers and accessing account balances and payments through the internet. The Questionnaire output from one hundred target borrowers was transmitted to the NHMFC President/Institutional Partner with recommendation that the suggestions from the borrowers be reviewed by the proposed Loan Advisory Office (LAO). 100 new borrower's contact information was another product of the "Idea Well"for LAO's database. The telephone numbers were relayed to the Telemarketing Unit, Collection and Accounts Management Group for use in the sending of notices via Short Messaging Services or landline. "Client-Centric" Servicing is focused on making payment convenient and lighter for the borrowers. It intends to impact on the efficiency of procedures gauged from the borrowers' point of view thereby contributing to the effectivity of collection mechanisms. This will be a mandate of the new collection structure under the Loan Advisory Office (LAO). The LAO shall manage the accounts segregated from the collection group's portfolio and introduce new or improved collection mechanisms to be implemented by the Complementary Collection Unit (CCU). Aside from introducing new collection incentives and mechanisms to encourage payments, it shall be LAO's responsibility to monitor, evaluate and analyze effectivity of the agency's collection programs. The concept paper on the creation of the LAO and the Complementary Collection Unit (CCU) up to the detailed duties and responsibilities of the personnel complement was prepared by the proponent and submitted to the Human Resource Division. Subsequent to the creation of the new collection structure will be the request for computer units with database and programs as soon as the personnel complement for the Loan Advisory Office is identified. Gearing towards an increasing portfolio as an advent of NHMFC's target for 2013 beyond, the recent recognition received by the NHMFC during the 8th Philippine Dealing System Holdings Corporation and Subsidiaries (PDS Group) fot pioneering the first ever Retail-Backed Securities in the Philippine Market, the post-issue activities, which include collection, pose to be another challenge.