Includes index. Elliott, P. H., & Folsom, A. C. (2013). Exemplary performance: Driving business results by benchmarking star performers (1st ed.). San Francisco, CA: Jossey-Bass.

Part 1: Defining the Opportunity -- The Value of Leveraging the Insights of Your Stars -- Prioritizing Performance Improvement Opportunities -- Selecting Exemplary Teams and Individuals -- Capturing the Expertise of Your Stars -- What Makes Them Consistently Exceed Expectations -- Part 2: Shifting the Performance Curve -- Leading for Exceptional Results -- You Get What You Expect and What You Inspect -- Great Job! Rewards, Recognition, and Consequences -- How to Succeed in Business by Really Trying: Motivation, Intentionally, and Deliberate Practice -- Replicating Your Stars! Training and Performance Support -- Getting Round Pegs in Round Holes: Selecting for Success -- Creating Barrier-Free Work Systems -- Epilogue: Jut Imagine...

When a company brings back the 'lessons learned' from a benchmarking experience, it is often difficult or impossible for the company to take what it has learned and implement these insights within its own culture. This book offers a more productive alternative to these benchmarking exercises. HR, OD, business leaders and their organizations will discover a proven methodology for building an ever-expanding pool of higher performing individuals and teams. The book clearly demonstrates how star performers are identified, what organizations need to do to capture the high performance attributes of these employees, and finally how to disseminate this valuable information so that other individual performers and teams can use it to boost their own performance.