Includes appendix, bibliographical references, and index. Alford, J., & O'Flynn, J. (2012). Rethinking public service delivery: Managing with external providers. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan.

Introduction -- Mapping the Changing Landscape of public Service Delivery -- Benefits and Costs: What Government Organizations Seek from External Providers -- Motivations and Mechanisms: What External Providers Seek from Government Organizations -- Outsourcing and Contracting to Other Organizations -- Partnering and Collaboration with Others Organizations -- Calling on Volunteers -- Regulatees as Contributors to Social Outcomes -- Clients as Co-producers -- Managing in Multiparty Networks of Providers -- A Contingency Framework for Decisions about Externalization --Organizational Capabilities for Managing External Provision -- Conclusion: The New World of Public Service Delivery -- Notes and References -- Bibliography -- Index of Names -- Index of Subjects.