Principles of quality management / edited by Barry Hill.
Series: Knowledge seriesPublication details: Forest Hills, NY : Willford Press, 2018.Description: viii, 239 pages : illustrations ; 25 cmISBN:- 9781682855225
Item type | Current library | Call number | Status | Barcode | |
---|---|---|---|---|---|
BOOKS | MAIN | HD 62.15 P75 2018 (Browse shelf(Opens below)) | Available | 04910 |
Includes index. Hill, B. (Ed.). (2018). Principles of quality management. Forest Hills, NY: Willford Press.
Chapter 1: Understanding Quality and Quality Management -- i. Quality (Business) -- ii. Quality Management -- iii. Dimensions of Quality -- Chapter 2: An Overview of Product and Service Quality -- i. Quality Characteristics -- ii Service Quality -- Chapter 3: Quality Improvement and Graphical Representation -- i. Process Quality Improvement -- ii. Seven Basic Tools of Quality -- Chapter 4: Statistical Techniques of Quality Improvement -- i. Statistical Hypothesis Testing -- Chapter 5: Process Quality Control: An Integrated Study -- i. Process Quality Monitoring -- ii. Quality Control -- iii. Quality Cost -- iv. Statistical Process Control -- Chapter 6: Total Quality Management and Quality Standards -- i. Total Quality Management -- ii. Quality Management System -- iii. Quality Standards -- Chapter 7: Process Quality Improvement: Six Sigma -- i. Six Sigma -- ii. DMAIC
For any business to prosper and succeed the quality of the product or service they provide should be optimum. This is ensured by quality management systems. It refers to the process of checking the quality, consistency and condition of products the company is offering to the customers. It has four main sub-fields namely quality improvement, quality planning, quality control and quality assurance. This book attempts to understand the multiple branches that fall under the discipline of quality management and how such concepts have practical applications and importance. It is compiled in such a manner, that it will provide in-depth knowledge about the theory and practice of these processes. This textbook is an essential guide for both academicians and those who wish to pursue this discipline further.
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