Includes glossary. Prokopenko, J., & North, K. (Eds.). (1996). Productivity and quality management: a modular programme. Geneva, Switzerland: International Labour Office.

Part I: Productivity and quality improvement: concepts, process and techniques -- Module 1: Organizational excellence and productivity culture -- Module 2: Productivity and quality factors and barriers -- Module 3: Diagnosing productivity and quality problems -- Module 4: Productivity measurement and analysis -- Module 5: Designing a company productivity improvement programme (PIP) -- Module 6: Implementing a company productivity improvement programme -- Module 7: Organizing a company P&Q movement -- Module 8: Managing organizational change -- Module 9: Managing organizational change -- Module 9: Total quality management -- Module 10: Industrial engineering techniques -- Module 11: Financial and cost analysis -- Module 12: Capital productivity management -- Part II: High potential productivity and quality improvement areas -- Module 13: Developing human resources -- Module 14: Productivity motivation and gainsharing -- Module 15: Industrial relations and participation for productivity improvement -- Module 16: Innovation management and new technologies -- Module 17: Work organization and design -- Module 18: Production management -- Module 19: Materials management -- Module 20: Using energy efficiently -- Module 21: Productivity by maintenance -- Module 22: Information management -- Module 23: P&Q in the office