Includes bibliographical references and index Mukherjee, A. L. (2014). Total quality management (1st ed.). New Delhi, IN: Centrum Press.

Managing quality -- Total quality management: concepts, principles and practice -- Enrichment of customer satisfaction through total quality management -- Total productive maintenance and its link to total quality management -- Total quality management and quality tools -- Process capability: a total quality management tool -- Business process re-engineering to total quality management

"This book focuses on total quality management as a process of identifying and administering the activities needed to achieve the quality objectives of an organization. It covers TQM as a management strategy aimed to embedding awareness of quality in all organizational processes. The book presents a simple and dynamic overview of total quality management techniques for continuous improvement in business processes, with its focus on the customer as the key driving force, the book brings out the essence of harmonizing management expertise and customer expectations through a workable TQM plan." - From the Book