Development Academy of the Philippines (1999). Philippine quality award : Criteria for performance excellence and application guidelines. Makati City, Philippines : Department of Trade and Industry.

Introduction -- 1999 criteria for performance excellence -- itemlisting -- Glossary of key terms -- 1999 criteria for performance excellence -- 1999 criteria: item descriptions and comments -- Changes from the 1998 criteria -- Scoring system -- Scoring guidelines -- Preparing the business overview -- 1999 criteria: core values, concepts, and framework -- Key characteristics of the criteria -- Eligibility guidelines and restrictions -- Fees for the 1999 award cycle -- Summary of application requirements -- Eligibility determination and application forms