Includes bibliographical references Roberto, N. (2002). How to make local governance work: listening to the citizens' voice and taking action: the final scorecard. Makati City, Philippines: Asian Institute of Management.

Chapter 1: Why practice constituency-responsive governance? -- Chapter 2: How constituency-responsive governance can be effectively practiced -- Chapter 3: Learning and monitoring citizens' priority needs and wants for local government services -- Chapter 4: Checking for constituency acceptance of a government initiative -- Chapter 5: Service design: translating service concepts into an actual service -- Chapter 6: Determining the motivating message for a governance communication campaign -- Chapter 7: Searching for the right communication media mix for a governance campaign -- Chapter 8: Testing the citizens' sensitivity to the pricing of an LGU service initiative and the sustainability issue -- Chapter 9: The final scorecard in local governance and how constituency-responsive governance can be made to work