Includes index. Goodman, J. (2007). Measuring the value of knowledge management. London: Ark Group.

Chapter 1: The ROI of KM: determining the relevant metrics -- Chapter 2: The Business case for measurement -- Chapter 3: Measurement methodologies -- Chapter 5: The Superknowledge Declaration -- Chapter 6: The value of knowledge doesn t exist -- Chapter 7: E-learning and know-how within BAE systems -- Chapter 8: A value judgement: Demonstrating the worth of knowledge management - Berwin Leighton Paisner -- Chapter 9: Collaboration and beyond - Caterpillar -- Chapter 10: Measuring and demonstrating the value of KM - Fluor Corporation -- Chapter 11: Applying KM to improve quality - Ford -- Chapter 12: Halliburton: A sustained commitment to collaboration -- Chapter 13: Answering the question - Lucent Technologies -- Chapter 14: A competency-based framework for knowledge and learning - Overseas Development Institute -- Chapter 15: A debate on monitoring and evaluating KM activities - KM4Dev -- Chapter 16: Ricardo: Driven by knowledge -- Chapter 17: Identifying Ricardo s knowledge assets -- Chapter 18: KM Sorecards at Unisys -- Index