Includes bibliographical references (p. 186-198) and index. Greener, I. (2009). Public management: a critical text. New York : Palgrave Macmillan.

Introduction -- Part 1: The context of public management -- Public and private management -- The changing role of the state -- Changing ideas about public management -- Part 2: Organisational ideas in public management under challenge. Paying for public services -- The use of markets in the public sector -- The role of users in public services -- Part 3: Contemporary issues in public management. Performance management -- Professionals in public management -- Part 4: Conclusion -- Putting it all together - managing contradictions in public management -- Bibliography -- Index