Includes index. Rose, D. (2019). Total quality management for organizational excellence. New York, NY: Clanrye International.

Chapter 1: Introduction to Total Quality Management -- Continual Improvement Process -- Total Quality Management Principles -- Phases of Total Quality Management -- Benefits of Total Quality Management -- Total Quality Management in HR Processes -- Chapter 2: Quality Management -- Quality Standards -- Quality Planning -- Quality Assurance -- Quality Control -- Quality Management Process -- Quality Management Standards -- ISO 9000 -- QS-9000 -- ISO 14000 -- ISO 22000 -- IATF 16949 -- Chapter 4: Quality Control -- Analytical Quality Control -- Quality Cost -- Agile Manufacturing -- Quality Audit -- Chapter 5: Strategic Quality Planning -- Strategic Quality Planning Process -- Strategy Deployment -- Chapter 6: Customer Satisfaction -- Importance of Customer Satisfaction -- Measuring Customer Satisfaction -- Customer Retention -- Customer Relationship Management -- Chapter 7: Benchmarking -- Benchmarking Procedure -- Types of Benchmarking -- Metric Benchmarking -- Chapter 8: Tools of Quality Management -- Cause-and-effect Diagram -- Check Sheet -- Control Chart -- Histogram -- Pareto Chart -- Scatter Diagram -- Stratification -- Chapter 9: Other Important Concepts of TQM -- Six Sigma -- Lean Manufacturing -- Just-in-time Manufacturing -- Just in Sequence

Total quality management (TQM) is a framework of organization-wide efforts aimed at the installation and development of a climate in which employees consistently improve their performance. The fundamental tools and techniques of quality control lay the foundations of this discipline. All departments including production, sales and marketing, engineering and design, accounting and finance, etc. are involved in this process. It is achieved by management of quality through training, staff, funding and goal setting. Total quality management if executed in an effective manner can be instrumental in achieving organizational excellence and creating a brand in the market. This book provides comprehensive insights into the field of total quality management. It elucidates new techniques and applications in a multidisciplinary manner. This book is an essential guide for both academicians and those who wish to pursue this discipline further.