Includes bibliographical references and index. Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge management in organizations: A critical introduction (4th ed.). Oxford: Oxford University Press.

1. The Contemporary Importance of Knowledge and Knowledge Management -- Part 1: Epistemologies of Knowledge Management Literature -- 2. The Objectivist Perspective on Knowledge -- 3. The Practice-Based Perspective on Knowledge -- Part 2: An Introduction to Key Concepts -- 4. What is Knowledge Management? -- 5. Knowledge-Intensive Firms and Knowledge Workers -- Part 3: Innovation, Knowledge Creation, and Unlearning -- 6. Learning and Knowledge Management -- 7. Innovation and Knowledge Processes -- Unlearning, Knowledge Loss, and the Protection of Knowledge -- Part 4: Introduction to ICTs and Knowledge Management -- 9. Objectivist Perspectives on ICTs and Knowledge Management -- 10. Practice-Based Perspectives on ICT-Enabled Knowledge Management -- Part 5: Socio-cultural Issues Related to Managing and Sharing Knowledge -- 11. The Influence of Socio-cultural Factors in Motivating Workers to Participate in Knowledge Management Initiatives -- 12. Communities of Practice -- 13. Boundary-Spanning Knowledge Processes in Heterogenous Collaborations -- 14. Power, Politics, Conflict, and Knowledge Processes -- Part 6: The Management of Knowledge Work (and Workers) -- 15. Facilitating Knowledge Management via the Use of Human Resource Management Practices -- 16. Leadership, Organization Culture Management, and Knowledge Management

Encompassing a number of perspectives - including organizational behaviour, HRM, systems, and sociocultural factors - the text introduces the concept of knowledge before examining how it can be effectively managed within the organizations in which we work. The international author team ensure the broad theoretical coverage is brought to life with practical illustrations and case studies exploring topics such as knowledge sharing via social media, knowledge transfer in different cultural contexts, and the interaction of leadership, culture, and knowledge management in Australian SMEs. Examples are diverse, international, and highly relevant to each chapter, showcasing the significance of knowledge management in all types of organizational settings. 'Time to Reflect' boxes, review and discussion questions, and a question or activity to accompany every illustration and case study ensure students are challenged to engage with the subject critically and reflectively.