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Quality planning and analysis: from product development through use / J.M. Juran, and Frank M. Gryna.

By: Contributor(s): Publication details: New York: McGraw-Hill, 1993.Edition: Third editionDescription: xxi, 634 pages: illustrations; 25 cmISBN:
  • 0070331839
Subject(s):
Contents:
Basic Concepts -- Company wide Assessment of Quality -- Quality Improvement and Cost Reduction -- Quality Planning and Sales Income -- Control of Quality -- Strategic Quality Management -- Organization for Quality -- Developing a Quality Culture -- Basic Probability Concepts -- Statistical Tools for Analyzing Data -- Understanding Customer Needs -- Designing for Quality -- Designing for Quality-Statistical Tools -- Supplier Relations -- Supplier Relations - Statistical Tools -- Manufacture -- Statistical Process Control -- Inspection, Test, and Measurement -- Inspection and Test - Sampling Plans -- Marketing, Field Performance, and Customer Service -- Marketing, Field Performance, and Customer Service - Statistical Tools -- Administrative and Support Operations -- Quality Information Systems -- Quality Assurance -- Appendix -- Index.
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Item type Current library Call number Status Barcode
BOOKS MAIN TS 156 J86 1993 (Browse shelf(Opens below)) Available 00302

"Third edition prepared by Frank M. Gryna." Includes bibliographical references and index. Juran, J. M., & Gryna, F. M. (1993). Quality planning and analysis: from product development through use (3rd ed.). New York: McGraw-Hill.

Basic Concepts -- Company wide Assessment of Quality -- Quality Improvement and Cost Reduction -- Quality Planning and Sales Income -- Control of Quality -- Strategic Quality Management -- Organization for Quality -- Developing a Quality Culture -- Basic Probability Concepts -- Statistical Tools for Analyzing Data -- Understanding Customer Needs -- Designing for Quality -- Designing for Quality-Statistical Tools -- Supplier Relations -- Supplier Relations - Statistical Tools -- Manufacture -- Statistical Process Control -- Inspection, Test, and Measurement -- Inspection and Test - Sampling Plans -- Marketing, Field Performance, and Customer Service -- Marketing, Field Performance, and Customer Service - Statistical Tools -- Administrative and Support Operations -- Quality Information Systems -- Quality Assurance -- Appendix -- Index.

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